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Forums / Technical Support

New Fan Club video's not playing
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Technical Support: New Fan Club video's not playing
Created by: -aussie-

5/8/17 @ 9:58am (EDT) | UTC - 4:00
Location: Australia
Posts: 54

Model Chloley ( http://www.chloey.fanclubmodels.com/ ) uploaded 3 new video's to her fan club on 04/30/17. I have tried to play these video's and they wont play.
With Firefox I just just the message "html5:" without the quote brackets. With Internet Explorer and my Android Phone I get the message "html5: Video file not found" without the quote brackets. Each of the video's have a image until the play option is pressed then it goes straight to the messages above.
Older uploaded video's play OK with whatever I use to play them with. I have been assured that they played when uploaded by Chloey but now also don't play for her either. :helpme :helpme :helpme
Could someone have a look please.

-aussie-
Quote
Created by: vsangelaa

5/8/17 @ 2:51pm (EDT) | UTC - 4:00
Posts: 81

We made some adjustments with permissions to resolve the issue. Give it a try now, Aussie.
Quote
Created by: -aussie-

5/8/17 @ 6:39pm (EDT) | UTC - 4:00
Location: Australia
Posts: 54

Thanks for the reply VsAngelaA. Those three video's now play BUT at the the top and bottom of each video is a part of the image you see before starting to play the video's. The video is not expanding out top and bottom to cover the video image. Older video's are still playing OK.

-aussie-
Quote
Created by: -aussie-

5/12/17 @ 7:21am (EDT) | UTC - 4:00
Location: Australia
Posts: 54

Thanks for the reply VsAngelaA. Those three video's now play BUT at the the top and bottom of each video is a part of the image you see before starting to play the video's. The video is not expanding out top and bottom to cover the video image. Older video's are still playing OK.-aussie-

This has changed again on these three video's. The image that was showing at the top and bottom of the video's has now gone but there is now a grey strip. The video is not filling out the video player. The video's are only about 2/3rds the height of the video player but through the middle of the video player.

-aussie-
Quote
Created by: vsangelaa

5/12/17 @ 8:58pm (EDT) | UTC - 4:00
Posts: 81

We're not ignoring you! Just trying to figure out why you are having these issues. We can't replicate them here, yet. Hang in there and we'll do our best to get this resolved ASAP.
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